Returns and exchanges
This policy applies to business purchases from Lumo Pack.
No refunds
Business orders are non-refundable. We do not accept returns or exchanges for a change of mind, an incorrect choice when ordering, or goods no longer needed.
Exchanges for our errors
An exchange is of fered only when the issue is attributable to Lumo Pack and supported by proof. Contact us if we supplied an incorrect or faulty item through our error so we can review it.
What to send us
Send your order number and contact details, a clear description of the issue, and photographs or o ther evidence showing the problem and received product.
Keep the goods and packaging while we review the request. Once we confirm responsibility, we provide instructions and arrange an exchange. Contact us before returning goods; do not send cash-on-delivery returns.
This business policy does not limit rights that cannot be excluded under applicable law.